Postage within Australia is a flat rate of $9.95 and is via the Australia Post Standard Postal service. We aim to have your order to you within 3-5 business days.
* Please note $9.95 shipping will be charged on all transactions.
If you are a customer not living in Australia, you will need to pay an additional overseas freight charge (AUD $40) and then it will be your responsibility to pay any input duty or sales tax within your own country. Ruby Maine will not charge you the Australian goods and services tax (GST).
Damage & Loss
Damage or loss in transit is rare, though if it does happen Ruby Maine will take responsibility for it. Please call us to organise the return of the damaged goods or to report that a parcel has not arrived within the above time-frames indicated for postage 'within Australia'.
A deposit of 25% will be charged upon order placement and then the balance will be automatically charged when your item(s) arrives. The ETA can change due to designer's production schedules however we will do our utmost best to get the item for you!
RETURN PROMISE - 100% PERFECT OR SEND IT BACK !
We offer a 'No Problem' 7 day Return Policy on FULL priced items & Sale items are final and non-refundable. You can return the item bought at Ruby Maine Online within 7 days for a credit or exchange ONLY.
Full refunds only given on faulty stock once tested by quality control. Credit notes will be issued on items that are not faulty/change of mind.
Also, we will send your exchange item to you free of charge on full priced items.
SALE item(s) are final and can not be returned.
Gift Returns: If you receive a gift that is unsuitable, you may return it and receive a credit to your Ruby Maine account. You might just have to pay for any additional product cost, shipping or taxes.
- Call (02 6882 5362) or email (firstname.lastname@example.org) as soon as you can and let us know your concerns.
- Simply complete the Returns Form enclosed with your purchased item and post the item back to us within 7 days - don’t forget to include your original receipt of purchase.
- The products must be in a saleable condition, unworn, clean and with tags attached, and you must have proof of purchase, to be eligible for the 7 Day Return Policy
- Please return item(s) using a tracking system to ensure their security as we cannot take responsibility for goods lost in transit.
- Once we have received and inspected the returned item, we will offer a credit note or exchange, specified by the customer within 7 days.
What to do if a received product is faulty – Ruby Maine takes pride in the packaging of all our products and we double check all items being sent to our online purchasers - so to receive a 'faulty' product would be rare. If, by some chance, you do receive a 'faulty' product please contact us via email email@example.com or by phone on 02 6882 5362. We can either send you a post bag for you to return the product or refund your postage when the parcel arrives. If available, you can of course request a replacement item(s) or receive a refund for your 'faulty' item.
Exchanges - Don't forget, if you want to exchange an item for a different size or style please call us or email us straight away. Let us know the details of the item(s) including style number, colour and size you would like so we can place it on hold for you.
Refunds will be in the way of a store credit or exchange for another item(s).
In-store Purchases - In-store purchases must be returned within 7 days for a full refund of purchase price with proof of purchase, with item(s) in an unworn, unused condition. Ruby Maine does not refund change of mind, however, we are more than happy to exchange the item(s) or issue a store credit within 7 days of purchase.
Please note: returns will not be accepted without prior authorisation, so please contact us before returning your purchase. For any questions please contact us as we are always happy to chat.